Colonna Facility is the health insurance management platform for employees whose employer has entrusted coverage to the Colonna group. The online personal space, called the insured portal, allows users to track their reimbursements, send documents, and update their contact information. It is essential to distinguish between the different entry points to the service, as a change in name and URL can complicate the first login.
Old GPS portal and new Colonna Facility URL: avoid confusion
Before January 2020, the online service was called GPS. The transition to the Colonna Facility brand has changed the address of the insured portal, which is now hosted on the domain cofacility.fr. Links or bookmarks saved under the old name may therefore redirect to a non-existent page or an error screen.
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If you encounter a blank page after clicking on an old bookmark, first check the URL in the address bar. The current portal is located at assure.cofacility.fr. Updating your bookmarks prevents confusion between an outdated link and a real service outage.
To access your Colonna Facility space, always start from the official address rather than a search result that might point to the old GPS domain.
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Creating your Colonna Facility insured account: steps for the first login
Account creation is done directly on the insured portal. You will need your social security number and the information provided by your employer when setting up the contract.
- Go to the homepage of the portal and select the first login option, which initiates the account creation process.
- Enter your social security number, your date of birth, and a valid email address, as this will be used as your identifier later.
- Set a personal password, then confirm your registration via the confirmation link sent by email.
Once the account is activated, you will access a dashboard that centralizes your coverage, reimbursements, and documents. The Colonna Facility mobile app uses the same credentials if you prefer to check your information from a phone.
NOÉMIE teletransmission: automating health reimbursement
The NOÉMIE teletransmission is the mechanism that connects the Health Insurance to your supplementary health insurance. Once activated, each use of the Vitale card with a healthcare professional triggers an automatic sending of the statement to Colonna Facility, without you having to mail anything.
Activation is done in the “My Account” section of the insured portal. Without this step, each Ameli statement must be sent manually to Colonna Facility to obtain the additional reimbursement. The difference in timing between the two methods is significant: teletransmission eliminates postal time and mail processing.
Also, make sure that your primary care physician has your updated Vitale card. A change in plan (transfer, new contract) may temporarily disable the NOÉMIE link. In this case, return to the “My Account” section to restart the activation.
Portal maintenance or connection issue: how to tell the difference
The insured portal sometimes displays a message indicating that the space is under maintenance. This message appears on the official page itself, with a “Refresh” button provided by Colonna Facility. This indicates a temporary unavailability confirmed by the manager.
An individual connection problem manifests differently. Several common cases:
- An incorrect password generates an authentication error message, not a maintenance screen. Use the password reset procedure from the login page.
- A blank page or a “404” error indicates a URL problem, often related to an old GPS link that has not been updated.
- A browser blockage (security certificate denied, outdated cache) can simulate an outage. Clearing the cache or trying another browser can confirm or rule out this hypothesis.
When the official portal explicitly states maintenance, the only option is to wait and refresh the page regularly. In any other situation, the problem usually lies on the user side.
Contact the insured relations service
If the blockage persists after these checks, the insured relations service can be reached by email at [email protected]. Specify the error message displayed, the browser used, and the exact URL you entered. These details help support quickly distinguish between a global technical incident and a local configuration issue.
Managing your coverage and documents from the insured portal
The portal is not limited to tracking reimbursements. You can download your dematerialized third-party payment card, view the details of your contractual coverage, and submit a quote to obtain an estimate of coverage before costly treatments (dental, optical, hospitalization).
The distinction between quotes and coverage should be clear. The quote provides an informative estimate based on the coverage in effect at the time of the request. The coverage, on the other hand, commits Colonna Facility to pay the healthcare professional within the limits specified on the document.
Be sure to check your postal and banking details in the “My Account” section after any move or bank change. Outdated details delay reimbursement payments and can lead to transfer rejections.
The Colonna Facility portal covers the entire management cycle of supplementary health insurance, from account creation to detailed tracking of benefits. Keeping your credentials up to date, activating NOÉMIE teletransmission, and knowing how to recognize portal maintenance are the three reflexes that prevent most daily blockages.